Reach us: info@sagimind.com
Last Updated: January 15, 2025
At SagiMind, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
We operate from Bulgaria and comply with both Bulgarian data protection laws and the General Data Protection Regulation (GDPR). You have specific rights regarding your data, and we're committed to helping you exercise them.
When you interact with our website or services, we collect different types of information. Some you provide directly, while other data comes from how you use our site.
Important: We never sell your personal information to third parties. Your data stays with us unless you explicitly consent otherwise.
We use collected data for specific purposes that help us provide better service and improve our offerings. Here's what we do with your information:
We base our data processing on legitimate interests, contractual necessity, or your explicit consent. You can withdraw consent at any time through the contact methods listed below.
We keep your information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact inquiries | 2 years | Customer service and follow-up |
| Email subscribers | Until unsubscribe | Marketing communications |
| Analytics data | 14 months | Website improvement |
| Client contracts | 5 years after completion | Legal compliance (Bulgarian law) |
| Payment records | 7 years | Tax and accounting requirements |
After retention periods expire, we securely delete or anonymize your data. You can request earlier deletion by contacting us directly.
Under GDPR and Bulgarian data protection laws, you have several rights regarding your personal information. We respect these rights and make it easy to exercise them.
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
If any information we have is wrong or outdated, you can ask us to update it. We'll fix errors promptly.
Request deletion of your personal information unless we have legal obligations to keep it (like tax records).
Ask us to limit how we use your data while you contest its accuracy or our processing basis.
Receive your data in a structured format that you can transfer to another service provider.
Stop us from processing your data for specific purposes like marketing, while still receiving essential services.
To exercise any of these rights, send an email to info@sagimind.com with your request. We'll respond within one month and verify your identity before processing the request.
Our website uses cookies to improve functionality and understand how visitors use our site. Most browsers accept cookies automatically, but you can adjust your settings.
We don't use advertising cookies or share cookie data with advertisers. You can clear cookies from your browser settings at any time, though this might affect site functionality.
We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
While we take security seriously, no internet transmission is completely secure. We recommend using strong passwords and keeping your login credentials confidential.
We work with carefully selected third-party providers who help us run our business. These partners may process your data on our behalf.
All third parties sign data processing agreements and commit to GDPR compliance. We verify their security practices before sharing any information.
Some service providers are based outside the EU. We ensure adequate safeguards through standard contractual clauses approved by the European Commission.
Our services aren't directed at children under 16. We don't knowingly collect information from minors without parental consent.
If you believe we've accidentally collected data from a child, contact us immediately. We'll delete the information as quickly as possible.
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The date at the top shows when we last updated this document. We recommend checking back periodically to stay informed about how we protect your information.
Under GDPR, we must have a legal basis for processing your personal data. Here's what applies to different types of processing:
If we need to process your data for new purposes not covered here, we'll ask for your permission first.
If you're unhappy with how we handle your personal data, please contact us first. We'll work to resolve your concerns quickly.
You also have the right to file a complaint with the Bulgarian data protection authority:
Commission for Personal Data Protection (CPDP)
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: cpdp.bg
Email: kzld@cpdp.bg
Have questions about this policy or how we handle your data? We're here to help.